Privacy Policy

1. Introduction

Welcome to ShowTickit ("ShowTickit", "we", "our", or "us").

ShowTickit is an online platform operated by ShowTickit Entertainment, providing users with the ability to discover, browse, book, purchase, and manage tickets for movies, cinemas, live events, concerts, comedy shows, theatre performances, sports events, exhibitions, workshops, amusement parks, attractions, and other entertainment experiences through our website, mobile applications (when available), APIs, and related services (collectively referred to as the "Platform").

We recognize that your privacy is important and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, process, and safeguard your personal data whenever you access or use the Platform.

This Privacy Policy forms an integral part of our Terms & Conditions. By accessing or using the Platform, creating an account, making a booking, contacting Customer Support, or otherwise interacting with ShowTickit, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, you should discontinue use of the Platform.

2. Scope of this Privacy Policy

This Privacy Policy applies to all personal information collected by ShowTickit through:

• The ShowTickit website;
• Mobile applications operated by ShowTickit;
• Event organizer portals;
• Cinema partner portals;
• Merchant dashboards;
• Customer support interactions;
• Email communications;
• SMS communications;
• WhatsApp communications;
• Social media interactions;
• Online advertisements;
• Surveys and promotional campaigns;
• APIs and developer services (where applicable); and
• Any other services owned or operated by ShowTickit.

This Privacy Policy applies whether you are:

• A customer purchasing tickets;
• A registered user;
• A guest user;
• An event organizer;
• A cinema partner;
• A venue operator;
• A merchant;
• A promoter;
• A business partner; or
• A visitor browsing the Platform.

This Privacy Policy does not apply to third-party websites, applications, payment gateways, or services that are not owned or controlled by ShowTickit, even if accessible through links on our Platform.

3. Definitions

For the purposes of this Privacy Policy:

Account means a registered ShowTickit user account.

Booking means any reservation or purchase of a movie ticket, event ticket, activity, or service made through the Platform.

Cookies mean small text files stored on your device to improve functionality and user experience.

Device means any computer, smartphone, tablet, television, wearable device, or other internet-enabled device used to access the Platform.

Organizer means any individual, company, promoter, or entity listing events through ShowTickit.

Personal Information means any information that identifies, relates to, describes, or can reasonably be associated with an identifiable individual.

Platform means the ShowTickit website, applications, APIs, software, and related services.

Processing includes collecting, recording, organizing, storing, modifying, retrieving, using, sharing, transferring, deleting, or otherwise handling personal information.

Services means all services offered by ShowTickit.

User, "You", or "Your" refers to any individual or organization accessing or using the Platform.

4. Information We Collect

The type of information we collect depends upon how you use the Platform.

We may collect the following categories of information.

4.1 Personal Information

When you create an account, make a booking, contact us, or otherwise use our Services, we may collect:

• Full Name
• Mobile Number
• Email Address
• Date of Birth (where applicable)
• Gender (optional)
• Postal Address
• Billing Address
• City
• State
• Country
• PIN Code
• Government Identification Details (where legally required)
• GST Information (for business users)
• Company Name (for organizers or merchants)

4.2 Account Information

When you register an account, we may collect:

• Username
• Password (stored in encrypted form where applicable)
• Mobile OTP verification status
• Email verification status
• Login history
• Account preferences
• Language preferences
• Notification preferences

4.3 Booking Information

Whenever you purchase tickets, we may collect:

• Booking ID
• Order Number
• Event Name
• Movie Name
• Cinema Name
• Venue Name
• Show Date
• Show Time
• Seat Number
• Ticket Category
• Quantity of Tickets
• Booking Status
• Refund Status
• Cancellation Details
• QR Code Details
• Transaction History

4.4 Payment Information

To facilitate payments, we may collect information such as:

• Payment Method
• Transaction Reference Number
• Payment Status
• Bank Reference Number
• UPI Transaction ID
• Wallet Provider
• Refund Details

Important: ShowTickit does not store your complete debit card, credit card, CVV, or internet banking credentials. Such information is processed securely by authorized payment gateways in accordance with applicable security standards.

4.5 Customer Support Information

When you contact Customer Support, we may collect:

• Email communications
• Chat conversations
• Call recordings (where legally permitted)
• Complaint details
• Support ticket history
• Documents voluntarily submitted
• Feedback provided by you

4.6 Organizer Information

For event organizers, merchants, cinemas, and venue partners, we may additionally collect:

• Business Name
• Business Address
• PAN Details
• GST Registration Number
• Bank Account Details
• Authorized Representative Information
• Business Licenses
• Identity Verification Documents
• Settlement Details
• Tax Information

4.7 Marketing Information

Where permitted, we may collect:

• Survey responses
• Contest participation
• Promotional preferences
• Referral information
• Coupon usage
• Offer redemption history
• Loyalty program activity (if introduced)

5. Information You Provide

Most of the personal information we collect is provided directly by you when interacting with the Platform.

You may voluntarily provide information in the following situations:

5.1 Creating an Account

When registering with ShowTickit, you may provide:

• Name
• Mobile Number
• Email Address
• Password
• Verification details

5.2 Purchasing Tickets

While booking tickets, you may provide:

• Contact information
• Billing details
• Payment information
• GST details (where applicable)
• Special booking requests
• Promotional codes

5.3 Customer Support

When contacting us, you may provide:

• Complaint details
• Screenshots
• Booking references
• Identity verification documents
• Refund requests
• Communications with organizers

5.4 Reviews & Feedback

You may voluntarily submit:

• Ratings
• Reviews
• Suggestions
• Surveys
• Testimonials
• Feature requests

Any feedback submitted may be used by ShowTickit to improve its products and services.

5.5 Promotional Campaigns

When participating in promotional campaigns, contests, giveaways, or referral programs, you may provide:

• Contact information
• Social media usernames
• Referral details
• Prize delivery information (where applicable)

5.6 Business Partners

Event organizers, cinema partners, advertisers, sponsors, merchants, and venue operators may provide:

• Business registration documents
• Tax information
• Banking information
• Authorized signatory details
• Settlement preferences
• Business contact information

5.7 Accuracy of Information

You represent and warrant that all information provided to ShowTickit is accurate, complete, current, and lawfully provided.

You agree to promptly update your information if any changes occur.

Providing inaccurate, incomplete, or misleading information may result in:

• Booking delays;
• Refund delays;
• Suspension of your account;
• Cancellation of bookings; or
• Termination of access to the Platform.

6. Information Collected Automatically

In addition to the information you voluntarily provide, ShowTickit may automatically collect certain information when you access or use the Platform. This information helps us operate the Platform, improve performance, enhance security, detect fraud, personalize your experience, and comply with legal obligations.

The information collected automatically may include the following:

6.1 Device Information

We may collect information about the device you use to access the Platform, including:

• Device Type
• Device Manufacturer
• Device Model
• Operating System
• Operating System Version
• Browser Type
• Browser Version
• Screen Resolution
• Language Settings
• Time Zone
• Device Identifiers
• Advertising Identifiers (where permitted)
• Mobile Network Information

This information helps optimize the Platform across different devices and operating systems.

6.2 Log Information

Whenever you visit or interact with the Platform, our servers may automatically record information such as:

• IP Address
• Internet Service Provider
• Date and Time of Access
• Pages Visited
• Search Queries
• Referring Website
• Exit Pages
• Clickstream Data
• Session Duration
• Error Logs
• Crash Reports
• Diagnostic Information

These logs help maintain system security, troubleshoot issues, and improve Platform performance.

6.3 Usage Information

We may automatically collect information about how you use our Services, including:

• Movies viewed
• Events viewed
• Categories browsed
• Cities searched
• Booking preferences
• Favorite venues
• Search history
• Recently viewed events
• Wishlist activity (if available)
• Ticket purchase history
• Coupon usage
• Payment preferences
• App interaction patterns

This information enables us to personalize recommendations and improve the overall user experience.

6.4 Analytics Information

ShowTickit may use analytics tools to understand how Users interact with the Platform.

Analytics data may include:

• Session duration
• Number of visits
• Pages viewed
• Bounce rate
• Device performance
• User journey
• Feature usage
• Conversion metrics
• Booking funnel analysis
• Application performance statistics

Analytics information is generally used in an aggregated or de-identified form wherever reasonably possible.

6.5 Security Information

To protect our Platform and Users, we may automatically collect security-related information, including:

• Failed login attempts
• Suspicious account activity
• Device fingerprint
• Fraud detection indicators
• Bot detection signals
• OTP verification attempts
• Authentication logs
• Account recovery attempts
• IP reputation data

This information helps prevent fraud, unauthorized access, abuse, and cyber threats.

7. Cookies & Tracking Technologies

ShowTickit uses cookies and similar technologies to improve the functionality, security, and performance of the Platform.

Cookies are small text files placed on your device that allow us to recognize your browser, remember your preferences, and provide a more personalized experience.

7.1 Types of Cookies We Use

Essential Cookies

These cookies are necessary for the operation of the Platform and enable core features such as:

• User authentication
• Account login
• Session management
• Security verification
• Fraud prevention
• Payment processing
• Ticket booking functionality

Without these cookies, certain Services may not function properly.

Functional Cookies

Functional cookies help remember your preferences, including:

• Preferred language
• Selected city
• Saved login sessions
• Notification preferences
• Display settings
• Accessibility preferences

These cookies enhance convenience and improve your user experience.

Performance Cookies

Performance cookies help us understand how Users interact with the Platform by collecting information such as:

• Most visited pages
• Page loading times
• Navigation paths
• Error reports
• User engagement
• Booking conversion rates

The information collected is generally aggregated and does not directly identify individual Users.

Analytics Cookies

Analytics cookies allow us to:

• Measure website traffic
• Analyze booking trends
• Improve user experience
• Identify popular events
• Optimize Platform performance
• Test new features

Analytics providers may process certain information in accordance with their own privacy policies.

Advertising Cookies

Where permitted by applicable law, advertising cookies may be used to:

• Display relevant advertisements
• Limit repetitive advertisements
• Measure campaign effectiveness
• Personalize promotional content
• Track advertising performance

Users may control advertising preferences through browser settings or applicable consent tools.

7.2 Third-Party Technologies

ShowTickit may use third-party technologies including, but not limited to:

• Analytics services
• Advertising platforms
• Marketing automation tools
• Customer engagement platforms
• Social media integrations
• Payment gateway services

These providers may use cookies or similar technologies in accordance with their respective privacy policies.

7.3 Managing Cookies

Most browsers allow Users to:

• View stored cookies
• Delete cookies
• Block cookies
• Restrict third-party cookies
• Receive notifications before cookies are stored

Please note that disabling cookies may affect certain features of the Platform, including account login, ticket booking, and personalization.

8. Device & Technical Information

To improve security and provide reliable Services, ShowTickit may collect technical information relating to the device and network used to access the Platform.

This information may include:

• Device ID
• Browser fingerprint
• Mobile application version
• Installed operating system
• Network type
• Carrier information
• Screen orientation
• Device memory
• CPU architecture
• Battery status (where permitted)
• Time zone
• Language settings
• Push notification token
• Application crash reports
• Error diagnostics

We use this information to:

• Improve Platform compatibility;
• Diagnose technical issues;
• Detect fraudulent activity;
• Enhance application performance;
• Monitor service reliability; and
• Develop new features.

9. Location Information

ShowTickit may collect location-related information to provide location-based Services and improve your experience.

9.1 Information You Provide

You may voluntarily provide your location by:

• Selecting a city;
• Entering an address;
• Choosing a venue;
• Updating your account profile; or
• Sharing your location with Customer Support.

9.2 Device Location

With your permission, ShowTickit may access your device's location using technologies such as:

• GPS
• Wi-Fi
• Bluetooth
• Mobile Network Information
• IP Address-based location estimation

Location access may be used to:

• Display nearby cinemas;
• Recommend nearby events;
• Improve search results;
• Detect fraudulent activity;
• Provide localized content.

You may disable location permissions through your device settings at any time, although certain location-based features may become unavailable.

10. How We Use Your Information

ShowTickit processes personal information only for legitimate business purposes, contractual obligations, legal compliance, security, and improving the Services.

We may use your information for the following purposes:

10.1 Providing Services

We use your information to:

• Create and manage your account;
• Process ticket bookings;
• Generate Booking IDs;
• Deliver electronic tickets;
• Process payments;
• Process refunds;
• Verify your identity;
• Provide customer support;
• Enable event check-in and QR code verification.

10.2 Personalization

Your information helps us:

• Recommend movies and events;
• Suggest nearby venues;
• Display relevant content;
• Remember preferences;
• Improve search results;
• Personalize your experience.

10.3 Communication

We may use your information to send:

• Booking confirmations;
• Payment confirmations;
• OTP verification;
• Refund updates;
• Customer support responses;
• Event reminders;
• Schedule changes;
• Important security notifications;
• Service announcements.

10.4 Marketing

Subject to applicable law and your communication preferences, we may use your information to:

• Send promotional emails;
• Send SMS campaigns;
• Deliver WhatsApp notifications;
• Notify you of new events;
• Inform you about discounts and offers;
• Conduct surveys;
• Invite participation in contests or promotional campaigns.

You may opt out of promotional communications at any time.

10.5 Fraud Prevention & Security

Your information may be used to:

• Detect suspicious activity;
• Prevent payment fraud;
• Verify account ownership;
• Detect unauthorized access;
• Monitor policy violations;
• Prevent ticket misuse;
• Investigate disputes;
• Protect the Platform and its Users.

10.6 Legal Compliance

We may process your information where necessary to:

• Comply with applicable laws;
• Respond to legal requests;
• Enforce our Terms & Conditions;
• Resolve disputes;
• Protect our legal rights;
• Cooperate with regulatory authorities.

10.7 Business Operations

Your information may also be used for:

• Internal reporting;
• Business analytics;
• Service improvement;
• Platform maintenance;
• Product development;
• Quality assurance;
• Customer satisfaction analysis;
• Operational planning.

11. Legal Basis for Processing

ShowTickit processes your personal information only where there is a valid legal basis to do so under applicable laws.

Depending on the nature of the Services you use, we may process your information for one or more of the following reasons:

11.1 Performance of a Contract

We process your personal information when it is necessary to provide the Services requested by you, including:

• Creating and managing your account;
• Processing ticket bookings;
• Issuing electronic tickets;
• Processing payments;
• Processing refunds;
• Providing customer support;
• Managing organizer and merchant accounts;
• Delivering booking-related communications.

Without this information, ShowTickit may be unable to provide certain Services.

11.2 Compliance with Legal Obligations

We may process your information to comply with applicable laws, regulations, governmental directives, court orders, tax requirements, and law enforcement requests.

This may include maintaining records relating to:

• Financial transactions;
• Tax compliance;
• Fraud investigations;
• Consumer protection obligations;
• Regulatory reporting;
• Security incidents.

11.3 Legitimate Business Interests

Where permitted by law, ShowTickit may process personal information for its legitimate business interests, including:

• Improving Platform functionality;
• Enhancing user experience;
• Preventing fraud;
• Detecting abuse;
• Network and information security;
• Internal analytics;
• Business planning;
• Product development;
• Customer satisfaction analysis;
• Protecting legal rights.

Such processing is carried out only where our legitimate interests are not overridden by your rights and freedoms.

11.4 Consent

For certain processing activities, ShowTickit may rely on your consent.

Examples include:

• Marketing communications;
• Push notifications;
• Promotional emails;
• WhatsApp updates;
• Location permissions;
• Optional cookies;
• Participation in surveys or contests.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent will not affect processing carried out before such withdrawal.

12. Sharing & Disclosure of Information

ShowTickit respects your privacy and does not sell your personal information to third parties.

We may disclose personal information only where necessary to provide the Services, comply with legal obligations, protect legitimate interests, or with your consent.

12.1 Event Organizers

Information may be shared with event organizers to enable them to:

• Verify bookings;
• Manage event entry;
• Validate QR Codes;
• Contact attendees regarding event changes;
• Process organizer-approved refunds;
• Resolve event-related disputes.

Information shared may include:

• Name;
• Booking ID;
• Ticket details;
• Contact information;
• Attendance status.

12.2 Cinema Operators

For movie ticket bookings, ShowTickit may share relevant booking information with cinema operators for purposes including:

• Seat allocation;
• Ticket validation;
• Admission verification;
• Refund processing;
• Operational management.

12.3 Venue Operators

Venue operators may receive information necessary for:

• Entry verification;
• Security checks;
• Seating management;
• Crowd management;
• Emergency response.

12.4 Payment Service Providers

Payments made through ShowTickit are processed by authorized payment service providers.

Information shared may include:

• Transaction amount;
• Payment method;
• Transaction reference;
• Billing information;
• Refund requests;
• Fraud prevention information.

ShowTickit does not receive or store complete debit card, credit card, CVV, or internet banking credentials.

12.5 Service Providers

ShowTickit may engage trusted third-party service providers for services including:

• Cloud hosting;
• Data storage;
• Customer support;
• SMS delivery;
• Email delivery;
• WhatsApp messaging;
• Analytics;
• Security monitoring;
• Fraud prevention;
• Technical support;
• Marketing automation.

Such providers are contractually required to process information only for the purposes specified by ShowTickit and to maintain appropriate security measures.

12.6 Government Authorities

We may disclose information where required by:

• Applicable law;
• Court order;
• Government authority;
• Law enforcement agency;
• Regulatory authority;
• Tax authority.

Such disclosure shall be limited to the extent legally required.

12.7 Business Transfers

In the event of:

• Merger;
• Acquisition;
• Investment;
• Corporate restructuring;
• Sale of assets;
• Insolvency proceedings; or
• Business reorganization,

your information may be transferred to the successor entity, subject to applicable law and appropriate safeguards.

12.8 Protection of Rights

We may disclose information where reasonably necessary to:

• Protect the safety of Users;
• Detect fraud;
• Prevent illegal activity;
• Enforce our Terms & Conditions;
• Protect ShowTickit's legal rights;
• Respond to legal claims.

13. Payment Information

ShowTickit facilitates secure online payments through authorized payment gateway providers.

13.1 Payment Processing

Payments may be processed using:

• UPI;
• Debit Cards;
• Credit Cards;
• Net Banking;
• Mobile Wallets;
• EMI;
• Gift Cards or Wallet Credits (if introduced);
• Other payment methods supported by the Platform.

13.2 Payment Security

ShowTickit uses reasonable technical and organizational measures to protect payment-related information.

Sensitive payment credentials are processed directly by certified payment service providers and are not stored by ShowTickit except where necessary for transaction records.

13.3 Transaction Records

We may retain transaction-related information including:

• Transaction ID;
• Payment reference number;
• Booking ID;
• Amount paid;
• Refund status;
• Payment method;
• Payment timestamp.

Such information is retained for accounting, customer support, fraud prevention, legal compliance, and dispute resolution.

13.4 Refund Processing

Where refunds are approved, payment information may be shared with authorized banking institutions and payment providers solely for processing the refund.

Refunds are generally processed back to the original payment method unless otherwise permitted by applicable law.

13.5 Fraud Prevention

Payment information may be analyzed using automated systems to:

• Detect suspicious transactions;
• Prevent unauthorized payments;
• Identify duplicate transactions;
• Prevent chargeback fraud;
• Reduce financial risks.

14. Event Organizers, Cinema Partners & Venues

ShowTickit acts as an intermediary technology platform connecting Users with organizers, cinema operators, and venue owners.

To facilitate bookings, certain information may be shared with such partners.

14.1 Information Shared

Depending on the booking, ShowTickit may share:

• Name;
• Mobile Number;
• Email Address;
• Booking ID;
• Ticket quantity;
• Seat details;
• QR Code;
• Booking status;
• Payment confirmation.

14.2 Purpose

This information enables partners to:

• Verify ticket authenticity;
• Manage admissions;
• Conduct events;
• Process refunds;
• Provide customer assistance;
• Notify Users regarding event updates;
• Ensure security.

14.3 Independent Privacy Practices

Event organizers, cinema operators, and venue owners may maintain their own privacy policies governing their handling of personal information.

Once information is lawfully shared for the purposes of delivering the booked Service, its processing by such third parties shall be governed by their respective policies and applicable laws.

Users are encouraged to review the privacy practices of organizers and partners where appropriate.

15. Third-Party Services & Integrations

ShowTickit integrates with third-party service providers to enhance the functionality, security, and performance of the Platform.

These services may process limited personal information on our behalf.

15.1 Third-Party Providers

Examples of services we may use include:

• Payment gateways;
• Cloud hosting providers;
• SMS providers;
• Email providers;
• WhatsApp Business messaging services;
• Analytics platforms;
• Crash reporting tools;
• Customer support software;
• Marketing platforms;
• Mapping services;
• Identity verification services;
• Security monitoring providers.

15.2 Third-Party Websites

The Platform may contain links to third-party websites or applications.

ShowTickit does not control and is not responsible for:

• Content;
• Security;
• Privacy practices;
• Availability;
• Accuracy;
• Services provided by third-party websites.

Users access third-party websites at their own risk and should review their respective privacy policies before sharing personal information.

15.3 Social Media Platforms

Where Users interact with ShowTickit through social media platforms, such interactions may also be subject to the privacy policies of the respective platform.

15.4 No Sale of Personal Information

ShowTickit does not sell, rent, or trade Users' personal information to advertisers, data brokers, or unrelated third parties for monetary consideration.

Any sharing of information is limited to the purposes described in this Privacy Policy or as otherwise required by law.

16. Marketing Communications

ShowTickit may communicate with Users regarding its Services, promotional campaigns, upcoming events, and other information that may be relevant to their interests, subject to applicable law and the communication preferences selected by the User.

16.1 Service Communications

Certain communications are necessary for the operation of the Platform and cannot be opted out of while you maintain an active account or booking.

These communications may include:

• Account verification;
• OTP authentication;
• Booking confirmations;
• Ticket delivery;
• Payment confirmations;
• Refund status;
• Booking cancellations;
• Event schedule changes;
• Security alerts;
• Account notifications;
• Customer support responses; and
• Important legal or policy updates.

16.2 Promotional Communications

Subject to applicable laws and your preferences, ShowTickit may send promotional communications regarding:

• Upcoming movies;
• Live events;
• Concerts;
• Sports events;
• Theatre shows;
• Comedy shows;
• Festivals;
• Offers and discounts;
• Coupon codes;
• Referral programs;
• Loyalty programs (if introduced);
• New Platform features; and
• Partner promotions.

Promotional communications may be sent through:

• Email;
• SMS;
• WhatsApp;
• Push notifications;
• In-app notifications; or
• Other lawful communication channels.

16.3 Personalized Recommendations

ShowTickit may use your booking history, browsing activity, preferred city, language, and other preferences to personalize:

• Event recommendations;
• Movie suggestions;
• Promotional offers;
• Featured organizers;
• Nearby attractions; and
• Content displayed on the Platform.

Personalization is intended to improve your experience and make recommendations more relevant.

16.4 Opt-Out

You may opt out of receiving promotional communications at any time by:

• Clicking the "Unsubscribe" link in emails;
• Updating your notification preferences within your account;
• Disabling push notifications through your device settings;
• Replying as instructed in promotional messages (where supported); or
• Contacting Customer Support.

Please note that opting out of promotional communications will not affect essential service-related communications.

17. Data Retention

ShowTickit retains personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy or as required by applicable law.

17.1 Retention Period

The retention period depends upon the nature of the information collected and the purpose for which it was processed.

We may retain information for purposes including:

• Account management;
• Ticket booking history;
• Refund processing;
• Financial record keeping;
• Customer support;
• Fraud prevention;
• Security investigations;
• Dispute resolution;
• Compliance with legal obligations;
• Tax requirements; and
• Enforcement of our Terms & Conditions.

17.2 Account Closure

If you permanently close your ShowTickit account, we may:

• Delete or anonymize certain personal information where legally permissible;
• Retain transaction records required for accounting or taxation;
• Retain information necessary to resolve disputes;
• Retain fraud prevention records;
• Preserve information where required by applicable law.

Closure of an account does not automatically require deletion of all information where legal obligations require continued retention.

17.3 Anonymized Information

ShowTickit may retain anonymized or aggregated information that no longer identifies an individual for purposes such as:

• Analytics;
• Statistical reporting;
• Service improvement;
• Business intelligence;
• Research and development.

Such information is not considered personal information once it has been irreversibly anonymized.

18. Data Security

ShowTickit is committed to protecting the confidentiality, integrity, and availability of your personal information through appropriate administrative, technical, and organizational safeguards.

While no system can guarantee absolute security, we continuously work to reduce risks and protect our Platform against unauthorized access, misuse, or loss.

18.1 Security Measures

Depending on the nature of the information and processing activity, ShowTickit may implement measures including:

• Encryption of sensitive data during transmission;
• Secure HTTPS connections;
• Firewalls;
• Access controls;
• Authentication mechanisms;
• Role-based access permissions;
• Network monitoring;
• Malware protection;
• Vulnerability assessments;
• Regular software updates;
• Backup and disaster recovery procedures;
• Security logging and monitoring.

18.2 Employee Access

Access to personal information is limited to employees, contractors, and authorized service providers who require such access for legitimate business purposes and are subject to confidentiality obligations.

18.3 User Responsibilities

Users also play an important role in protecting their information.

Users should:

• Keep passwords confidential;
• Never share OTPs;
• Log out from shared devices;
• Use trusted networks where possible;
• Report suspicious account activity immediately;
• Keep devices updated with security patches.

18.4 Security Incidents

If ShowTickit becomes aware of a security incident affecting personal information, we will take reasonable steps to:

• Investigate the incident;
• Contain the impact;
• Restore affected systems;
• Notify affected Users where required by applicable law; and
• Cooperate with relevant authorities where appropriate.

19. International Data Transfers

ShowTickit primarily operates within India. However, certain service providers, cloud infrastructure providers, or technology partners may process information in jurisdictions outside India.

Where personal information is transferred internationally, ShowTickit will take reasonable measures to ensure that appropriate safeguards are in place and that such transfers comply with applicable laws.

These safeguards may include:

• Contractual obligations with service providers;
• Appropriate technical and organizational security measures;
• Compliance with applicable data protection requirements; and
• Other legally recognized transfer mechanisms where applicable.

By using the Platform, you acknowledge that your information may be processed in countries where our service providers operate, subject to the safeguards described in this Privacy Policy.

20. Your Privacy Rights & Choices

Subject to applicable law, you may have certain rights regarding your personal information.

20.1 Access

You may request information regarding the personal information that ShowTickit maintains about you, subject to applicable legal limitations.

20.2 Correction

You may request correction or update of inaccurate or incomplete personal information.

Certain information may also be updated directly through your ShowTickit account.

20.3 Deletion

Where permitted by applicable law, you may request deletion of your personal information.

Please note that ShowTickit may retain certain information where necessary to:

• Comply with legal obligations;
• Complete pending transactions;
• Prevent fraud;
• Resolve disputes;
• Enforce contractual obligations; or
• Exercise or defend legal claims.

20.4 Withdrawal of Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent will not affect the lawfulness of processing carried out before such withdrawal.

Certain Services may become unavailable if consent is withdrawn for processing that is necessary to provide those Services.

20.5 Marketing Preferences

You may manage your communication preferences by:

• Updating account settings;
• Using unsubscribe links;
• Disabling notifications;
• Contacting Customer Support.

20.6 Cookies

You may control cookies through your browser settings.

Disabling certain cookies may affect the functionality and performance of the Platform.

20.7 Lodging Complaints

If you believe that ShowTickit has processed your personal information in a manner inconsistent with this Privacy Policy or applicable law, you may contact our Grievance Officer using the contact details provided below.

Where applicable, you may also have the right to approach the relevant regulatory authority or court of competent jurisdiction.

21. Children's Privacy

ShowTickit is intended for use by individuals who are legally capable of entering into binding contracts under applicable law.

We do not knowingly collect personal information directly from children in violation of applicable laws.

21.1 Age Requirements

Users below the age of 18 years ("Minors") may use the Platform only under the supervision and with the consent of a parent, legal guardian, or other authorized adult.

The parent or legal guardian shall be responsible for:

• The Minor's use of the Platform;
• Any bookings made on behalf of the Minor;
• Compliance with these Privacy Policy and Terms & Conditions;
• Payments made through the account.

21.2 Information Collected from Minors

Where a parent or guardian books tickets for a Minor, ShowTickit may process limited personal information necessary to provide the requested Services.

We do not knowingly request or collect unnecessary personal information directly from children.

21.3 Removal of Information

If a parent, guardian, or any individual believes that a child has provided personal information to ShowTickit without appropriate authorization, they may contact us immediately.

Where appropriate and legally permissible, ShowTickit will take reasonable steps to investigate the request and delete such information.

22. Third-Party Links

The Platform may contain links to websites, mobile applications, services, advertisements, or platforms operated by third parties.

These links are provided solely for the convenience of Users.

22.1 Independent Services

Third-party websites and services operate independently of ShowTickit.

Such services may include:

• Event organizer websites;
• Cinema websites;
• Payment gateway portals;
• Hotel booking services;
• Travel partners;
• Social media platforms;
• Advertisers;
• External ticketing partners; and
• Government websites.

These third parties maintain their own privacy policies and terms of use.

22.2 No Responsibility

ShowTickit does not control and is not responsible for:

• Privacy practices;
• Security measures;
• Content accuracy;
• Availability of services;
• Data collection practices;
• Cookies used by third parties;
• Products or services offered by third parties.

Users are encouraged to review the privacy policies of any third-party website before providing personal information.

22.3 External Advertisements

Advertisements displayed on the Platform may be served by ShowTickit or authorized advertising partners.

Interactions with such advertisements are governed by the privacy policies of the respective advertisers where applicable.

23. Changes to this Privacy Policy

ShowTickit may revise, amend, update, or replace this Privacy Policy from time to time to reflect changes in:

• Applicable laws;
• Regulatory requirements;
• Business operations;
• Technology;
• Security practices;
• Platform features; or
• Service offerings.

23.1 Effective Date

Any revised Privacy Policy shall become effective upon publication on the Platform unless otherwise specified.

The "Last Updated" date displayed at the beginning of this Privacy Policy will indicate when changes were last made.

23.2 User Responsibility

Users are encouraged to review this Privacy Policy periodically to stay informed about how their information is collected and processed.

Continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.

If you do not agree with any revision, you should discontinue use of the Platform.

24. Grievance Officer

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the processing of your personal information, you may contact our Grievance Officer.

Grievance Officer

ShowTickit Entertainment

Registered Office:
Plot No. 3, Parvati Nagar,
Near Domino's Pizza,
Nagpur – 440027, Maharashtra, India.

Email: support@showtickit.com

The Grievance Officer shall make reasonable efforts to acknowledge and address complaints within the timelines prescribed under applicable laws.

25. Contact Information

If you have any questions regarding this Privacy Policy or your personal information, you may contact ShowTickit using the details below:

ShowTickit Entertainment

Registered Office:
Plot No. 3, Parvati Nagar,
Near Domino's Pizza,
Nagpur – 440027, Maharashtra, India.

Customer Support Email: support@showtickit.com

Website: https://www.showtickit.com

Where appropriate, ShowTickit may require additional information to verify your identity before responding to certain privacy-related requests.

26. Miscellaneous

26.1 Entire Privacy Policy

This Privacy Policy, together with the Terms & Conditions, Cookie Policy (if published), Refund Policy, and any other policies published by ShowTickit, constitutes the complete understanding regarding the collection and processing of personal information through the Platform.

26.2 Severability

If any provision of this Privacy Policy is held to be invalid, illegal, or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

26.3 Waiver

Failure by ShowTickit to enforce any provision of this Privacy Policy shall not constitute a waiver of its right to enforce that provision or any other provision at a later time.

26.4 Assignment

ShowTickit may assign or transfer its rights and obligations under this Privacy Policy in connection with a merger, acquisition, restructuring, sale of assets, or other corporate transaction, subject to applicable law.

Users may not assign their rights or obligations under this Privacy Policy without the prior written consent of ShowTickit.

26.5 Electronic Records

This Privacy Policy constitutes an electronic record under the provisions of the Information Technology Act, 2000, and applicable rules thereunder. It does not require any physical or digital signature to be legally valid and enforceable.

26.6 Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Republic of India.

Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Nagpur, Maharashtra, unless otherwise required by applicable law.

26.7 Survival

Any provisions relating to data retention, security, legal compliance, dispute resolution, limitation of liability, and any other provisions that by their nature are intended to survive shall continue to apply even after you cease using the Platform or close your account.